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Box Office Sales Clerk

SUMMARY: To sell tickets for entertainment, special events and river cruises. Responsible for a high level of guest service as described in your departments guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Sell tickets and comp redemptions to guests in person or by telephone for entertainment, special events and river cruises as well as various gift cards for the casino
- Assist with and be knowledgeable in casino events, entertainment, cruise line information and promotions and properly answer guest questions
- Record reservation requests for River Cruises, Poker and Blackjack Tournaments
- Utilize and follow proper cash handling procedures
- Account for daily paperwork, which includes deposits, variances, promotional and discount coupons, gift cards, comp slips and various shift reports
- Maintain accurate and confidential guest records and transactions
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
- High School Diploma/GED or equivalent experience
Skills
Required:
- Accurate and detail-oriented
- Previous customer service experience
- Excellent written, verbal and interpersonal communication skills
- Highly organized and ability to adapt quickly to changing priorities
- Proven computer and telephone skills including proper telephone etiquette
Preferred:
- Previous cash register experience
Abilities
Required:
- Ability to work fast and efficiently
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to independently complete multiple tasks in a professional manner
- Ability to serve both internal and external customers
- Ability to enthusiastically and professionally sell and / or up-sell show and cruise tickets
- Ability to speak in a clear, concise and pleasant voice




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